REFUND & SHIPPING

Shipping Policy

All bags will be sent First Class signed for. A tracking number will be sent to your email once shipped and cost of shipping is £5.99 for UK shipping. For 'In-stock' products, please allow 2-4 days for your product to arrive from order (orders placed on weekends may vary). For 'made to order' products, please allow 2 weeks for your order to arrive from purchase.

Refund Policy

All bags are individually handmade, therefore, all sales are final once purchased. We will offer a refund if an item is faulty and you have sent evidence of this.

If faulty, your SOOZ bag needs to be returned with a tracking number and your order number and we can either amend the product or give you a refund! Please email soozgoods1@gmail.com with any queries.